1. Custom-Made Product Nature
All items produced by Patched Custom—including embroidered patches, PVC rubber emblems, woven labels, leather hat badges, and chenille crests—are custom manufactured according to individual specifications, logos, and dimensions. Because these personalized products have no resale value, standard consumer return privileges for off-the-shelf goods do not apply once production is complete.
2. Pre-Production Proofing Protection
To eliminate errors and guarantee that your patches turn out exactly as envisioned, we employ a foolproof pre-production proofing protocol:
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Free High-Resolution Mockup: We provide an exact digital proof displaying colors, stitch textures, border edges, and dimensions.
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Unlimited Adjustments: You have the freedom to revise thread colors, fonts, and sizes at zero additional cost until you are satisfied.
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Production Lock: Manufacturing only begins once you provide explicit digital authorization.
3. Our 100% Quality & Remake Guarantee
We stand behind the craftsmanship of every stitch. We will happily remake your order free of charge or issue an appropriate refund if:
Material Defect
Fabric tears, missing stitches, unraveling borders, or damaged backing mechanisms upon arrival.
Proof Discrepancy
The physical patch differs materially from the final approved digital proof (e.g., incorrect spelling or wrong colors).
Incorrect Quantity
Discrepancies in the number of patches received versus the paid invoice count.
4. Reporting a Defect & Claim Process
If you notice any defect or issue with your shipment, follow these simple steps:
- Notify our customer service team within 7 business days of receiving your package.
- Send an email to info@patchedcustom.com with your order number and clear photographic evidence showing the defect.
- Our quality assurance team reviews claims within 24 to 48 hours. Upon verification, we will promptly schedule a free priority remake or process a refund.
5. Order Cancellations
Before Approval: You may cancel your order at any point before approving the digital proof and receive a 100% full refund with no cancellation penalty.
After Approval: Because raw materials and machine digitizing are immediately committed once proofs are approved, orders in active production cannot be cancelled or refunded.
6. Customer Support Assistance
Our support team is always eager to resolve any issue promptly and fairly:
530-B Harkle Rd, Suite 100, Santa Fe, NM 87505, USA
Get in Touch with Our Team
Patched Custom proudly supplies custom patches worldwide, serving businesses, clubs, schools, and organizations across the globe.
