1. Introduction & Scope
This Privacy Policy governs your use of Patched Custom (https://uk.patchedcustom.com/) and describes how we collect, use, store, and disclose information when you request a custom patch quote, submit design artwork, place orders, or interact with our customer support team worldwide.
By accessing our website or submitting your artwork and contact details, you consent to the data practices described in this policy. If you disagree with any part of this policy, please refrain from using our services.
2. Information We Collect
We collect information strictly necessary to fulfill your custom patch orders, generate accurate quotes, and provide outstanding customer support:
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Contact & Identity Details: Full name, business/organization name, email address, phone/WhatsApp number, and postal shipping address.
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Custom Artwork & Design Files: Logos, vector files, artwork sketches, embroidery specifications, patch dimensions, backing choices, and colors.
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Transaction & Invoicing Details: Order history, billing address, invoice numbers, and payment status. (Note: We never store raw credit card numbers on our servers; all payments are processed through PCI-DSS compliant secure gateways).
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Technical & Browsing Data: IP address, browser type, device identifiers, referring URL, and browsing activity collected via standard cookies to enhance user experience.
3. How We Use Your Information
Your data is utilized exclusively for genuine business purposes, including:
- Generating free custom patch quotes, digital artwork proofs, and sample digitizations.
- Manufacturing and embroidering your approved custom patch designs.
- Courier shipping and tracking notifications worldwide (via DHL, FedEx, UPS, or local tracked courier services).
- Answering customer queries via Live Chat, email, or telephone.
- Improving our website speed, navigation, and overall user satisfaction.
4. Ownership & Confidentiality of Your Artwork
We respect your intellectual property rights. Any logo, emblem, trademark, or artwork you submit for digitizing and patch manufacturing remains your exclusive property. We will never sell, license, or publish your proprietary designs to third parties without your prior explicit authorization.
5. Data Protection Rights (GDPR & CCPA Compliance)
Depending on your jurisdiction (such as under GDPR, CCPA/CPRA, or regional data protection laws), you hold legal rights regarding your personal data:
GDPR Compliance Rights
Right of access, rectification of incorrect details, right to erasure ("right to be forgotten"), restriction of processing, data portability, and objection to processing.
CCPA / CPRA & Privacy Rights
Right to know what personal data is collected, right to delete personal data, right to non-discrimination for exercising privacy rights, and right to opt-out of data sharing (we do NOT sell personal data).
6. Cookies & Tracking Technologies
Our website uses essential and analytical cookies to remember quote preferences, track anonymous traffic metrics, and maintain secure chat and navigation sessions. You can control or disable cookies through your browser settings at any time without impacting basic browsing functionality.
7. Contact Our Privacy Officer
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want your customer account information updated or deleted, please contact our team:
530-B Harkle Rd, Suite 100, Santa Fe, NM 87505, USA
Get in Touch with Our Team
Patched Custom proudly supplies custom patches worldwide, serving businesses, clubs, schools, and organizations across the globe.
